Our comprehensive network support includes 24/7 monitoring and management, security management, performance optimization, help desk support, firmware and patch updates, backup management, disaster recovery planning, network documentation, regular health checks, and strategic planning. We provide a complete solution covering all aspects of your network infrastructure.

Our average response time is under 15 minutes for critical issues, with most problems diagnosed within the first hour. We provide 24/7/365 support with multiple contact channels including phone, email, and online portal. Critical outages receive immediate attention from senior engineers, not tier-1 support staff.

Yes, we're based in Hobart and provide on-site support throughout Tasmania. While many issues can be resolved remotely, our technicians are available for on-site visits when hardware installation, physical troubleshooting, or hands-on work is required. We serve clients across Hobart, Launceston, Devonport, and regional Tasmania.

Absolutely. We support all major network equipment manufacturers including Cisco, Juniper, HP, Dell, Fortinet, Palo Alto, Meraki, Ubiquiti, and many others. Our team can assess your current infrastructure, optimize configurations, and recommend upgrades only when genuinely needed—not as a sales tactic.

We serve businesses of all sizes from small offices with 5-10 users to large enterprises with hundreds of users across multiple locations. Our scalable service models adapt to your specific needs and budget, whether you need basic network monitoring or comprehensive enterprise-level support.

We offer fixed monthly pricing based on the number of network devices, users, locations, and service level required. All pricing is transparent with no hidden fees. You receive a detailed service level agreement outlining exactly what's included, response times, and deliverables. Most clients find our managed services cost 50-70% less than hiring full-time network staff.

We start with a comprehensive network assessment documenting your current infrastructure, configurations, and pain points. Then we develop a transition plan, configure monitoring tools, establish baseline performance metrics, create documentation, and implement any immediate improvements. The entire onboarding typically takes 2-4 weeks with minimal disruption to your operations.

Yes, WiFi is a core part of our network support services. We design, deploy, and manage wireless networks for businesses of all sizes. This includes site surveys, access point placement, controller configuration, security setup (WPA3 enterprise), guest network isolation, roaming optimization, and ongoing performance monitoring.

Network security is multi-layered: firewall configuration and management, intrusion detection/prevention systems, VPN setup for remote access, regular security patching, network segmentation, WiFi security (WPA3), threat monitoring and response, security audits, and user access controls. We follow industry best practices and compliance requirements specific to your industry.

Yes, we specialize in hybrid network environments connecting on-premises infrastructure with cloud platforms like AWS, Azure, and Google Cloud. We implement SD-WAN solutions, configure VPN tunnels, optimize cloud connectivity, manage hybrid DNS and directory services, and ensure secure, reliable connections between your locations and cloud resources.

Contact us immediately at 03 6164 8899. Even if you're not currently a client, we can provide emergency support to get your network back online. Our team can often diagnose and resolve urgent issues remotely within hours, and we offer same-day on-site support for critical outages in the Hobart area.

Yes, disaster recovery planning is essential for business continuity. We implement automated backup solutions, configure redundant network paths, establish failover systems, create documented recovery procedures, and conduct regular disaster recovery testing. This ensures your business can recover quickly from hardware failures, natural disasters, or cyber attacks.

We use proactive maintenance including continuous performance monitoring, capacity planning and forecasting, regular firmware updates, configuration optimization, traffic analysis and QoS tuning, security patch management, hardware health monitoring, and quarterly network reviews. Issues are identified and resolved before they impact users.

Absolutely. We implement secure VPN solutions for remote workers, configure site-to-site VPN connections between offices, deploy SD-WAN for optimized multi-site connectivity, setup zero-trust network access, and ensure remote users have secure, reliable access to company resources from anywhere.

You receive monthly performance reports showing uptime statistics, bandwidth utilization, security events, issues resolved, and recommendations. We maintain comprehensive network documentation including network diagrams, configuration backups, IP address management, change logs, and inventory of all network equipment. Everything is accessible through our client portal.